When you’re driving, it can take just a moment’s hesitation or another driver’s momentary lapse for an accident to occur. It’s never pleasant to think about damage to your Lexus, but if it should happen, your Lexus dealer has the technicians, technology, and resources to repair it. This is an overview of the steps we use when a car needs a collision repair.
Arrival
Your car will arrive at our repair center, and our technicians will thoroughly examine it. They do a visual inspection of the damage and note every dent and other damage on your car. This process is videoed, and a report will be compiled. This report outlines the necessary repairs that have been observed. The report may change if any other damage is found when your car is disassembled.
We’ll help you to complete the check-in form, confirm your details, and also ask for the details of your insurance company. We’ll be able to give an estimate for the time to complete the repairs, but this can change if we find additional damage that needs to be repaired.
Disassembly
Our technicians will disassemble your car and remove any broken or damaged parts. Once this is done, we’ll know the full extent of the damage. We’ll prepare a quote to give to you, and if your insurance is arranging the work, we’ll send it to them too. We’ll liaise with your insurance company on the repairs that are needed. Once we receive confirmation from either you or your insurance, we’ll begin the repair.
Repair
Our parts department will assemble all the parts needed for the repairs, and our paints department will match your car’s color paint. Our technicians will repair each section of the damage and test it as they go. Depending on the extent of the damage, we will work on the interior and the exterior of your car at the same time. This reduces the time to complete the repairs and will allow us to return your car sooner.
Reassembly
While the repairs are being completed, our paint technicians will be painting and clear coating any replacement panels or sections. We can color match any Lexus paint color, so the replacement parts will blend perfectly. Once the replacement parts have been reattached, your car will be tested by our technicians to ensure that it’s working perfectly.
Quality Assurance and Collection
Your repaired car will be rechecked by our quality control team. This is to confirm that the work has been completed and the repairs have followed the Lexus repairs procedure. Once this step is confirmed, your car will be washed and polished. We’ll call to let you know that your car is ready for collection. Once you’ve checked and approved the work, your car will be ready to go home.
No driver wants to think about their car being damaged. Fortunately, if you need repairs, you’re in safe hands with DARCARS Lexus of Greenwich. Please contact us today if you have any questions, or go ahead and schedule your collision repair at your nearest DARCARS collision center today!
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